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Important information regarding COVID-19

Online Nationally Accredited Courses

Real Response’s Online Nationally Accredited Course provides the practical skills required for emergency first aid response, life support, casualty management and more. Participants have the opportunity to achieve a certificate in CPR (HLTAID001) and Provide First Aid (HLTAID003). Currently, these are only available for those based in Melbourne, Sydney or Geelong.

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How it works

Book course

Choose your course type and book in. During the booking process, you’ll select whether you want to collect equipment from one of our collection points, or whether you’d like equipment delivered to a specified location.

Prepare for course

Before the course, you will need to complete your online enrolment and any required pre-course work. Ensure you’ve collected your equipment for the course (either by picking it up or having it delivered).

Attend course on Zoom

The course will be facilitated online by a qualified trainer using Zoom. You will need to have a webcam so the trainer can see you and assess you. You will need a space that is big enough for you to perform the practical assessments on the floor.


After the course, you will need to either drop your equipment off or prepare it to be collected. Assuming successful completion of all assessments, you will receive a Nationally Accredited certificate within a few days of the course.

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Frequently Asked Questions

Online Course FAQs

How do I get the equipment?

During the booking process, you’ll be able to select whether you want to pick up the equipment from one of our offices (free) or if you want it couriered to you (extra $40 per location).

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Does the virtual Provide First Aid course include CPR?

Yes. The course covers the content of HLTAID001, HLTAID002 and HLTAID003.

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What do I need to complete this course?

A working camera/microphone and access to Zoom.

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If I select the courier option, when will the equipment be delivered/picked up?

It will be delivered the day before your course and picked up the day after your course. If your course is on a Friday, it will be picked up on the following Monday.

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When can I pick up/drop back the equipment?

You can pick it up the day before the course and drop it back the day after from one of our offices. If your course is on a Friday, you will need to drop it back the following Monday.

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Can I complete the course on my phone or does it need to be a computer?

You will be able to complete the course using any device which has a camera, as long as you are able to set it up so that the trainer can see you clearly.

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Is the training interactive?

Yes. You will interact with the trainer and other participants during the course. You will need to ensure you have a working camera and microphone on your device.

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Can I complete the course at any time I want?

No. The courses are run at set times, like our regular face to face training. You will be completing the course in real-time with the trainer and other students, so it’s necessary that you attend at the set time.

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What areas will you deliver to?

Equipment can be delivered to the Metro Geelong, Metro Melbourne and Metro Sydney areas. If you are unsure if this covers your area, please call Real Response on 03 9021 8156.

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How do I get the Zoom link?

The Zoom link will be emailed to you the day before the training. The link will prompt you to download the application if you don’t already have it.

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How long after the course will I receive my certificate?

RTOs have 30 days following a course to issue certificates. You can apply to have your certificate expedited if required.

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Is the course the same as you run face to face? Is it accredited/the same certificate?

Our online courses are fully accredited (HLTAID001 and HLTAID003) and you will receive the same certificate that you would from attending a face to face training. The training will be run a little differently in the virtual format as opposed to our face to face training, however, our trainers aim to make it as engaging and interesting as possible.

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Are there breaks during the course?

Yes. There are short breaks throughout and also a lunch break.

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