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Important information regarding COVID-19

Real Response is continuing to follow the Australian Government’s advice in relation to COVID-19.

Information for students and employers

Last updated on 8/07/2020 at 13:15 AEST

On Monday 6/7/20 the Victorian Government announced a 6-week stage 3 lockdown in Melbourne.

Real Response will continue to be offering training to its Victorian clients. Onsite face-face training will still go ahead, as will public courses in Geelong (outside of the Melbourne restrictions).

Real Response has a comprehensive risk assessment and policy/procedure for mitigating the risk of COVID transmission during their courses and will continue to update this as per government advice.

Superseded Advice

Updated on 12/05/2020 at 17:00 AEST

Real Response is has returned to delivering regular corporate and public training courses delivered through simulation.

The training team has developed a comprehensive risk assessment, policy and procedure to ensure students are kept safe throughout and after their course.

If you would like a copy of this risk assessment or policy please send us an email at or to book in please click here.

Updated on 22/03/2020 at 10:15 AEST

Due to ongoing escalation and risk to our students, staff and the general public, Real Response has made the painstaking decision to postpone all face-face training. We have not taken this decision lightly, however we feel regardless on what the government recommendations are we should set an example and do all we can to encourage people too stay home and help ‘flatten the curve’. 

Course Credits

Individuals and organisations have the option to receive a credit in the full amount of their course cost to be used after the COVID-19 crisis passes. 

Essential Training

Real Response will consider requests for face-face training for organisations related to essential services responsible for keeping Australia running. This will be considered on a case-to-case basis.

We truly sorry for any inconvenience this may have caused, this situation is incredibly distressing for all of us at Real Response as we are sure it Is for you as well.

If there is anything we can do to you assist please let us know.
Stay safe, follow government directions and we all will get through this stronger.


Ben, Motti and the Real Response Team

Superseded update from the 20/03/2020 at 16:15 AEST

1) Students who have been overseas in the past 14 days the will not be allowed to attend face-face classes with Real Response:

2) Any student who is unwell should not attend face-face classes.

This includes symptoms such as:

  • Fever or feeling feverish/chills
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Muscle or body aches
  • Headaches
  • Fatigue

3) Anyone who has had close contact with a confirmed COVID-19 case will not be allowed to attend work or classes

A close contact is someone who has been face to face for at least 15 minutes, or been in the same closed space for at least 2 hours, as someone who has tested positive for the COVID-19 when that person was infectious and they were not wearing personal protective equipment (PPE).

Updated Cancellation / Modification Policy

Individual students who are unable to attend due to the above reasons and who notify the Real Response office prior to their course date can reschedule at no additional cost. In the event that a student doesn’t attend a course and doesn’t notify Real Response beforehand the normal cancellation policy will apply.

4) Additional Measures Real Response is taking to maintain student safety

  1. No simulations to be conducted without a formal risk assessment.
  2. Adjustments of routine assessments to ensure distance is maintained between students.
  3. Enforcement of hand hygiene, facial and respiratory hygiene during classes.
  4. Pedantic surface cleaning of desks, chairs and equipment.
  5. Class sizes reduced to a maximum of ten where possible.



Should I be tested for COVID-19?

Only if you meet the strict testing criteria. This is to ensure that the limited supply of testing kits can be used on those most likely to have contracted the disease and those most vulnerable in the community. Each hospital is likely to have slightly different testing criteria, although mostly the same.

As an example the Royal Melbourne Hospital will only test people that meet the following criteria:

If you have a fever (more than 38 degrees Celsius) with acute respiratory symptoms (for example, shortness of breath or cough)


  • You have travelled overseas in the past 14 days before the onset of symptoms


  • You’ve had close or casual contact in the past 14 days before illness with a confirmed case of COVID-19

*This link provides a good illustration of the testing criteria in Victoria.

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I think I have coronavirus, should I come to the hospital?

You should only come to the hospital if you meet the criteria above. Please make sure you call ahead to inform them of your symptoms.

If you are still unsure of whether you should get tested for COVID-19, please contact the your local health hotline.

Victorian Department of Health and Human Services hotline: 1800 675 398. 

NSW Healthdirect: 1800 022 222

National hotline for all other states/territories -1800 020 080

Please keep Triple Zero (000) for emergencies only.

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What is coronavirus?

Coronaviruses are a large family of viruses that cause illness in animals or humans. These coronaviruses include the common cold and more severe diseases like the Severe Acute Respiratory Syndrome (SARS-CoV).

COVID-19 is a new form of coronavirus, which causes respiratory symptoms, similar to the flu.

Most people who have been diagnosed with COVID-19 have only experienced a mild illness and recovered, however the illness can be more severe for others, including vulnerable populations such as the elderly.

The risk of contracting COVID-19 can be reduced through proper hand hygiene, respiratory etiquette and social distancing.

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What are the symptoms of COVID-19?

Those with symptoms of COVID-19 are most likely to have a fever (above 38 degrees Celsius) and may have respiratory symptoms like a sore throat, cough or shortness of breath. Of those who are admitted to hospital, some do develop serious illness.

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How does COVID-19 spread?

COVID-19 is spread from droplets of infected fluid. These are passed on when someone who is infected with the virus coughs or sneezes within close contact or if surfaces which are contaminated with the virus are touched.

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How do I reduce my risk of contracting COVID-19?

Hand hygiene and respiratory etiquette are two terms that you may have heard of when you have heard about how to reduce your risk of COVID-19. This refers to washing your hands properly and often, and using proper sneezing and coughing practices (covering your nose and mouth with a tissue or coughing or sneezing into your upper sleeve and elbow).

Here are 10 ways you can reduce your risk of getting COVID-19:

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Don’t wear a face mask if you are well.
  • Buy an alcohol-based hand sanitizer with over 60 percent alcohol.
  • Get the flu shot (available April).
  • Shaking hands is optional!

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Information sourced from the Royal Melbourne Hospital

Further References